Terms & Conditions

Making a purchase

Why do I need to register my details on your site?

If you buy something on this site, when you enter your billing and address details you will be asked for a user name and password. Returning customers simply need to log in with their username and password and all their details would be pre-filled at the checkout.

When you place an order to purchase a product from PLUGITDOWEL.CO.UK, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we process and package your order in our shop. That acceptance (and contractual obligaiton) will be complete at the time we send your items via our courier or royal mail. Should any items from the order be unavailable, you will be made aware prior to the order being processed, either by email or telephone call. Items which we have not dispatched do not form part of that contract.

Whilst we make every effort to ensure that prices are correct we reserve the right to cancel any orders which are placed for items which are incorrectly priced on our website.  In these cases we will contact you prior to dispatch to see whether you want to cancel or not.

Delivery

How much will delivery cost to my area and how long will it take to arrive?

Please see our DELIVERY PAGE

What if I am out when my delivery arrives?

Most orders will require a signature upon delivery however anyone at the specified delivery address can sign for the goods.

Returns

Your right to return goods is protected under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You can cancel your order up to 14 calendar days after receiving the goods. Please get in touch with us first by telephone or email and quote your order number (this will be on your order form and receipt). All we ask is that returned goods are in the original packaging, including any instructions guarantees etc, and in original condition (not used). Otherwise we may charge for handling/ re packaging. We will issue a credit or refund for the full purchase price within 14 days from the day that we receive the returned goods, however we cannot refund the postage.

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